By Anne Gentle
Anne Gentle's Conversation and Community has develop into the go-to reference for social media and technical conversation. Her clear-eyed survey of the social media panorama has been followed via many universities and is normal via technical communicators. Now, during this moment version, she has up to date and elevated her publication, including chapters on development a content material process, studying net ideas, and constructing an open resource approach. With extra interviews and case stories, this can be your consultant to the recent international of technical conversation and social media.
Inside the Book
- Towards the way forward for Documentation
- Defining a Writer's function with the Social Web
- Community and Documentation
- Commenting and Connecting with Users
- Wikis as Documentation Systems
- Finding Your Voice
- Content process for group Documentation NEW Chapter
- Analyzing and Measuring net thoughts NEW Chapter
- Open resource Documentation NEW Chapter
- Concepts and instruments of the Social Web
- Glossary, increased Bibliography, and Index
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